a@tieme.me

Ivy Cottage YO30 1AB, UK

+447979-606066

Enquiries & Support

Mon - Fri: 9:00 - 17:30

UK store open 24/7

Terms & conditions

1. About Us

This website www.tieme.me is owned and operated by Andrew Gray, Ivy Cottage YO30 1AB United Kingdom. 

Email: a@tieme.me
Tel: +447979-606066

If you need to contact us, please use the details above.

2. Buying From Us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. Ordering

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 

3.2 Shipping charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will be dispatched to the delivery address provided by you at checkout.

4.2 There may be additional charges should you change your delivery address after the goods have been dispatched

4.3 Please check the goods on delivery – any goods found to be missing or damaged should be notified to ourselves within 24 hours.

4.4 If the goods are lost or damaged in transit, please let us know within 24 hours.

4.5 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

5. Cancellation and returns

5.1 You can cancel your contract at any time up to 48 hours after the day of delivery. To do this, please e-mail or call us. 

5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.3 Items must be returned to us at your own expense (regardless of the circumstances), along with their original packaging, within 2 weeks should you cancel you order. You must insure that such items are packaged sufficiently to prevent damage in transit.

5.4 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.5 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

6.5 We will cover the cost of returning faulty items to us, however if the goods are not faulty, we will return them to you and you will be required to cover our reasonable postage costs.

6.6 Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection.

6.7 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.8 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.9 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. 

 

8.WEBSITE

Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

8.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

8.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licencors and must not be reproduced without our prior consent.

8.3 No part of this Website may be reproduced without our prior written permission.

9. VISITOR CONDUCT

9.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

10. SITE

10.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

11. LINKS TO AND FROM OTHER WEBSITES

11.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

11.3 If you choose to link to our website in breach of our terms and conditions you shall fully indemnify us for any loss or damage suffered as a result of your actions.

12. EXCLUSION OF LIABILITY

12.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

13. LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales